Member Bill of Rights
As one of our valued members, LegalShield will strive to make your experience as pleasant as possible and ensure you receive all the benefits you are entitled to with your LegalShield membership.
Legal Matters
Consultation/Advice
A provider lawyer will call you back within 8 business hours or the staff will offer a phone appointment when needed.- If your provider law firm does not reach you on the 1st attempt, a 2nd and 3rd attempt will be made.
- If your provider law firm cannot reach you via phone within 2 attempts in no more than 2 business days, your provider law firm will use another method of communication to let you know they are trying to contact you.
Time Sensitive Need/Response
- A provider lawyer will call you back within 8 business hours or the staff will offer a phone appointment when needed.
- If your provider law firm does not reach you on the 1st attempt, a 2nd and 3rd attempt will be made.
Emergency Access
- If your law firm does not reach you on the 1st attempt, a 2nd and 3rd attempt will be made.
- If your law firm cannot reach you via phone within 2 attempts in no more than 2 business days, your law firm will use another method of communication to let you know they are trying to contact you.
Services
Document Review/Letters Prepared
- When you submit a document for review, your lawyer will review the document within three business days.
- If you need a letter prepared, it will be completed within three business days after all necessary documents to draft the letter are received.
Will Preparation
- Once all your information is provided to your law firm for your will questionnaire, an initial draft of your will will be prepared by your lawyer within five business days.
Moving Traffic Violations
- A lawyer will call you back within 8 business hours or the staff will offer a phone appointment when needed.
- If your law firm does not reach you on the 1st attempt, a 2nd and 3rd attempt will be made.
Referral To A Lawyer Outside Your Law Firm
- If your law firm must make a referral to a lawyer outside your law firm, the assignment will be made within three business days for all general matters other than those needing immediate review and within eight business hours for matters needing immediate review.
Questions About Benefits:
If you have a question about how your legal matter is covered under your contract, a benefits determination will be made by your law firm, and you will be contacted within 3 business days.
The urgency of a legal matter will be determined by the lawyer's professional discretion. This document does not create contractual rights. The LegalShield membership contract defines your membership benefits. This LegalShield Member Bill of Rights is intended to be a simple-to-read guide of service standards and is non-binding. For all items, some conditions and restrictions apply.